EVERSIGN (“EVERSIGN”, “we”, “us” or “our”) operates https://eversign.in (“Website”).

By placing an order through this Website, the customer acknowledges and agrees to the terms below. These terms are intended to clearly explain the fulfilment, processing, shipment and delivery conditions applicable to Digital Signature Certificate (“DSC”) orders and physical products such as USB cryptographic tokens.

A Digital Signature Certificate is issued by the applicable licensed Certifying Authority (“CA”) after successful completion of the prescribed applicant verification process. EVERSIGN facilitates the DSC application and related services as a business partner/channel and does not independently issue Digital Signature Certificates.

1. General

All physical products are subject to stock availability.

We endeavour to maintain accurate stock information on our Website. In the event of a stock discrepancy, we may fulfil available items and contact the customer regarding the remaining items, replacement options, waiting for replenishment, or refund of the unavailable physical item as applicable.

Digital Signature Certificates are not physical inventory and are subject instead to successful applicant verification and approval by the applicable Certifying Authority.

2. Shipping Costs

Shipping charges, where applicable, are calculated during checkout based on the destination, shipment type, weight and dimensions of the physical items ordered.

Any shipping amount displayed and collected at checkout will be the applicable shipping charge for that order, subject to any destination-related changes specifically communicated before dispatch.

3. Returns

3.1 Digital Signature Certificates

Digital Signature Certificates are personalised, non-transferable digital credentials.

Once a DSC has been issued/activated/downloaded through the applicable Certifying Authority process, it cannot be returned as an ordinary physical product.

Change-of-mind returns are not accepted for an issued DSC.

Any cancellation or refund request relating to a DSC before issuance will be governed by the applicable Certifying Authority process, the stage of processing already completed and EVERSIGN’s applicable terms and conditions.

3.2 Physical USB Tokens – Change of Mind

A standalone USB cryptographic token may be eligible for return only if:

it has not been used;
it has not been initialised or loaded with a DSC;
the packaging and product remain in resellable condition; and
the return is otherwise accepted under the applicable EVERSIGN return terms.

Return shipping costs for a change-of-mind return are borne by the customer.

A USB token supplied as part of a DSC order and already used for DSC download/loading cannot be treated as an unused standalone product.

3.3 Warranty Returns

If a USB token supplied by EVERSIGN is found to be physically defective or non-functional, the customer must notify EVERSIGN within 3 days of delivery.

The customer may be required to return the device for technical inspection.

Where the warranty claim is accepted, repair/replacement and any DSC-related recovery or reissue procedure will be handled subject to:

the nature of the defect;
the status of the existing certificate;
the applicable Certifying Authority rules; and
technical feasibility.

EVERSIGN cannot independently reissue a Digital Signature Certificate outside the authorised Certifying Authority process.

4. Delivery & Fulfilment Terms

4.1 Domestic Transit Time

After dispatch, domestic shipments generally take:

2–7 days for many locations in North India; and
approximately 7–15 days for other locations.

These are estimated transit periods and not guaranteed delivery commitments.

Actual delivery may vary due to courier operations, remote locations, weather, regulatory restrictions, holidays or other circumstances outside EVERSIGN’s direct control.

4.2 International Transit Time

After dispatch, international shipments generally take approximately 5–15 business days.

Actual transit may be longer due to customs inspection, import duties/taxes, local postal or courier handling, destination-country regulations or other circumstances outside EVERSIGN’s control.

Digital Signature Certificates are issued digitally. Only physical products such as USB cryptographic tokens are shipped.

4.3 DSC-With-Token Fulfilment and Dispatch

Where a customer purchases a DSC together with a USB cryptographic token from EVERSIGN, the token forms part of an integrated DSC fulfilment process.

The standard EVERSIGN fulfilment workflow is:

Order → Applicant Verification/KYC → CA Approval → DSC Download/Loading Process → Dispatch of USB Token

Accordingly, shipment of a USB token purchased as part of a DSC package normally begins only after:

the applicant has successfully completed the applicable KYC/identity verification requirements;
the application has reached the appropriate stage with the Certifying Authority;
the applicant has completed all authentication required by the Certifying Authority; and
the DSC download/loading process applicable to the supplied USB cryptographic token has been completed.

A token purchased as part of a DSC-with-token package is therefore not treated as an ordinary standalone USB-token order.

4.3.1 Applicant Authentication and Cooperation

DSC issuance and download depend upon the participation of the applicant.

The applicant must remain available to complete all authentication required by the Certifying Authority, which may include, depending upon the applicable CA process:

registered mobile/email verification;
OTP-based authentication;
video verification;
identity verification;
consent/acceptance;
download authentication; and
other CA-prescribed verification steps.

EVERSIGN cannot bypass, disable or substitute the applicant’s mandatory authentication requirements.

Where EVERSIGN is assisting with DSC processing/download, the applicant must complete the required authentication in the manner prescribed by the applicable Certifying Authority.

EVERSIGN does not require the applicant to disclose permanent confidential credentials such as:

email passwords;
banking passwords;
Aadhaar PIN/password;
USB-token PIN;
private keys; or
other permanent account passwords.

Failure or delay by the applicant in completing required verification/authentication may correspondingly delay DSC completion and token dispatch.

Such applicant-dependent delay shall not be treated as courier delay or physical-product withholding by EVERSIGN.

4.3.2 No Advance Dispatch of Blank Token for DSC-With-Token Orders

Where a USB cryptographic token has been purchased as part of a DSC-with-token package, advance dispatch of the blank/unprocessed token before completion of the applicable DSC processing/download stage is not part of EVERSIGN’s standard fulfilment service.

A customer request to receive the blank token before completing the DSC process does not automatically convert the DSC-with-token order into a standalone token order.

EVERSIGN may decline such an advance-dispatch request where doing so would:

interrupt the standard DSC fulfilment workflow;
prevent EVERSIGN from completing the contracted assisted processing service;
create uncertainty regarding successful DSC download/token configuration; or
conflict with the applicable Certifying Authority’s process.

This condition applies only where the token has been purchased as part of a DSC package.

It does not prevent a customer from purchasing a standalone USB token separately where such standalone token sale is available on the Website.

4.3.3 Customers Using Their Own Existing USB Token

Where the selected DSC product is sold without a new USB token, the applicant may use an already-owned compatible cryptographic token, subject to compatibility with the applicable Certifying Authority’s requirements.

In such cases:

EVERSIGN does not ship a physical token;
the customer remains responsible for having a compatible device available; and
DSC download must still be completed through the authorised Certifying Authority process.

The availability of a “DSC without token” option does not alter the fulfilment conditions applicable to a separate DSC-with-token order.

4.3.4 Standalone USB-Token Orders

Where the customer purchases only a USB cryptographic token and no DSC processing service is included in that order, the token may be dispatched as a standalone physical product in accordance with normal stock, payment and shipping conditions.

Such standalone orders are separate from DSC-with-token fulfilment and do not require completion of DSC KYC or DSC download prior to shipment.

4.4 Dispatch Cut-Off

For DSC-with-token orders that have completed all required processing:

orders completed before approximately 10:00 AM IST may generally be dispatched on the same business day;
orders completed after the cut-off are normally dispatched on the next available business day.

These are operational targets and not guaranteed dispatch commitments.

Our warehouse operates Monday through Saturday, excluding applicable holidays and operational closures.

4.5 Change of Delivery Address

A delivery-address change may generally be accepted only before the shipment has been handed over to the courier.

Once dispatched, modification of the delivery address may depend upon the courier’s own policies and cannot be guaranteed.

4.6 Items Out of Stock

Where a physical item is temporarily unavailable, EVERSIGN may hold the shipment until the item becomes available or contact the customer regarding alternatives.

This provision applies to physical goods such as USB cryptographic tokens and does not apply to the digital issuance of a DSC.

4.7 Delivery Time Exceeded

If a dispatched shipment exceeds the estimated delivery period, the customer should contact EVERSIGN so that a courier investigation may be initiated.

5. Tracking Notifications

Once a physical shipment has been dispatched, tracking information will normally be provided using the tracking details made available by the courier company.

Tracking events and delivery estimates displayed by the courier are controlled by the courier provider.

6. Parcels Damaged in Transit

Where practical, customers should refuse visibly damaged parcels at the time of delivery.

If damage is discovered after receipt, the customer should contact EVERSIGN promptly with relevant photographs/video and packaging details so that the matter can be investigated.

7. Duties & Taxes

7.1 GST

Prices displayed on the Website will be shown inclusive of GST where stated/applicable.

Any tax treatment will be governed by the applicable invoice and prevailing tax requirements.

7.2 International Duties and Taxes

International shipments may be subject to customs duty, import tax or other destination-country charges.

Unless expressly stated otherwise during checkout, such destination-country charges are the responsibility of the recipient.

8. Cancellations

A DSC cancellation request may be considered only while cancellation remains technically and commercially possible under the applicable Certifying Authority process.

Once a DSC has been issued/activated/downloaded, it cannot ordinarily be cancelled as an unused retail product.

A standalone USB-token order may generally be cancelled before shipment, subject to the applicable EVERSIGN cancellation terms.

A USB token forming part of an active DSC-with-token processing order is governed by the status of the overall DSC fulfilment process and cannot automatically be treated as a standalone token cancellation.

9. Insurance

Physical parcels may be covered for loss or damage according to the courier service and declared shipment value used for the order.

9.1 Parcel Damaged in Transit

Where the courier accepts a damage claim, EVERSIGN will process the applicable replacement/refund remedy after completion of the required investigation.

9.2 Parcel Lost in Transit

Where the courier confirms that a shipment has been lost, EVERSIGN will process the appropriate replacement or refund remedy applicable to the physical product.

Any DSC already issued remains subject to the applicable Certifying Authority process and cannot simply be treated as a lost physical product.

10. Customer Responsibilities

The customer/applicant is responsible for:

providing accurate order and identity information;
completing KYC and verification within the required period;
remaining available for mandatory authentication;
responding to reasonable processing requests;
providing a correct delivery address;
inspecting delivered physical goods promptly; and
contacting EVERSIGN Customer Care where assistance is required.

Where processing remains pending because the applicant has not completed mandatory KYC/authentication or has not responded to required processing communication, the resulting period shall not be treated as a shipment delay attributable solely to EVERSIGN.