EVERSIGN® RETURNS, CANCELLATION & REFUND POLICY

This Returns, Cancellation & Refund Policy applies to purchases made through EVERSIGN® at
https://www.eversign.in/.
Please read this policy carefully before placing an order, particularly where an order includes a Digital Signature Certificate (DSC) application and/or a physical USB cryptographic token.

Last Updated: September 28, 2026

1. ORDER CANCELLATION

A customer may request cancellation of an order within 1 hour of placing the order, provided that:

  • the Digital Signature Certificate (DSC) KYC/application process has not been initiated; and
  • the physical product, including a USB cryptographic token, has not been dispatched.

To request cancellation, please email us at [email protected] with your order number and cancellation request.

Cancellation requests received after the above period, but before processing or dispatch, may be considered by EVERSIGN on a case-by-case basis. Acceptance of such a request is not guaranteed.

Once DSC KYC/application processing has been initiated, the DSC-related portion of the order is subject to the non-refundable conditions stated in this policy.

2. PHYSICAL PRODUCTS / USB CRYPTOGRAPHIC TOKENS

Physical products sold by EVERSIGN include USB cryptographic tokens used for storing and using Digital Signature Certificates.

EVERSIGN does not provide an unconditional “change of mind”, “no longer required”, or Amazon/Flipkart-style return facility for correctly supplied physical products.

Customers should carefully select whether they require an Including Token or Without Token variant before placing an order. If a customer already possesses a compatible USB token or otherwise does not require a new token, the appropriate Without Token option should be selected wherever available.

A customer changing their mind, already possessing another USB token, purchasing a token by mistake, or deciding after dispatch that the token is no longer required does not, by itself, make the supplied product defective, incorrect or deficient.

3. ELIGIBLE RETURNS OF PHYSICAL PRODUCTS

Subject to applicable law, EVERSIGN will accept an eligible return or provide an appropriate remedy where a physical product supplied by us:

  • is defective;
  • is damaged when received;
  • is different from the product ordered;
  • materially differs from the description or characteristics advertised or agreed at the time of purchase; or
  • is otherwise required to be accepted for return/refund under applicable consumer law.

Customers should notify EVERSIGN as soon as reasonably possible after delivery if any of the above circumstances apply and provide photographs, videos, packaging details or other reasonable information required to verify the issue.

A physical product that has been activated, materially used, physically damaged after delivery, tampered with, altered, or returned with missing components may not be eligible for a change-of-product or discretionary return, except where the customer’s statutory rights under applicable law require otherwise.

4. CHANGE-OF-MIND / NO-LONGER-REQUIRED RETURNS

After successful delivery, a correctly supplied USB cryptographic token is not ordinarily returnable merely because the customer no longer requires it, has changed their mind, already owns another token, selected the Including Token variant by mistake, or subsequently decides to use a different token.

EVERSIGN may, entirely at its discretion and subject to inspection, agree to accept an unused and unopened physical product in exceptional circumstances. Any such approval does not create a continuing or general right of return for change-of-mind purchases.

5. REFUSED DELIVERY, UNDELIVERED SHIPMENTS & RETURN TO ORIGIN (RTO)

Once a physical product has been dispatched, the customer is expected to accept delivery of the shipment. Refusing a correctly dispatched parcel does not automatically cancel the order.

A shipment may be returned to EVERSIGN as RTO (Return to Origin) for reasons including, but not limited to:

  • the customer refusing to accept delivery;
  • the customer stating that the product or USB token is no longer required;
  • the customer already having another USB token;
  • an incorrect or incomplete address supplied by the customer;
  • the recipient being unavailable at the delivery address;
  • the customer being unreachable during reasonable delivery attempts;
  • failure to collect the shipment where collection is required; or
  • other customer-side circumstances preventing successful delivery.

Where a prepaid shipment is refused or becomes RTO for a customer-attributable reason, no refund will be processed merely upon refusal of the parcel. EVERSIGN will first wait for the shipment to be physically returned to us and will inspect the returned product and packaging.

If the returned physical product is received by EVERSIGN in unused, unopened, complete and undamaged condition, EVERSIGN may process the eligible refundable amount relating to the physical product after deducting the actual forward shipping/courier cost and actual RTO/return courier cost incurred by EVERSIGN, where such deduction is applicable and permitted by law.

Where an order was advertised or supplied with Free Shipping, this means that a separate shipping charge was not collected from the customer at checkout. It does not mean that EVERSIGN incurred no logistics cost. In a customer-attributable refused/RTO shipment, the actual forward and return logistics costs incurred may therefore be deducted from an otherwise eligible refund, where permitted by applicable law.

Alternatively, the customer may request re-dispatch of an RTO shipment, subject to availability and payment of the applicable re-shipping charges and any outstanding RTO/return logistics charges.

The above RTO deductions will not apply where the return or refusal is attributable to an error by EVERSIGN, such as shipment of an incorrect product, or where applicable law requires EVERSIGN to bear the relevant return cost.

6. DSC ORDERS THAT ALSO INCLUDE A USB TOKEN

A Digital Signature Certificate (DSC) and a USB cryptographic token are separate components of an order and are subject to different processing and refund conditions.

Refusal, non-acceptance, return or RTO of the physical USB-token shipment does not cancel, reverse or make refundable an associated DSC application, DSC KYC process or certificate component.

For example, if a customer completes or initiates the DSC process and subsequently refuses the USB-token parcel because the customer already has a token or no longer requires one, the refusal of the physical parcel does not reverse the DSC transaction or DSC processing already undertaken.

Any refund eligibility for the physical token component will be considered separately in accordance with the physical-product and RTO provisions of this policy.

7. RETURN PROCEDURE FOR ELIGIBLE PHYSICAL PRODUCTS

If a physical product is eligible for return under this policy, please follow the procedure below:

  1. Contact EVERSIGN: Email [email protected] with your order number, reason for return and relevant details. Where applicable, EVERSIGN will issue a Return Receipt Number (RRN) or return authorization.
  2. Do Not Send an Unauthorized Return: Products voluntarily sent back without prior communication or return authorization may result in processing delays and may not qualify as an accepted return.
  3. Pack the Product Securely: The product, original packaging and supplied components should be securely packed to prevent damage during transit.
  4. Ship the Product: Where the customer is responsible for arranging the return, send the product to the address provided below and clearly mention the applicable RRN/return reference.

Return Address:
EVERSIGN®
C/o Perfect Associates
Street No. 3, Aggarsain Market
Near SBI ADB Branch, Opp. Bus Stand
Sunam, Punjab – 148028
India

Where the customer is responsible for the return shipment, we recommend using a trackable and adequately protected courier service. EVERSIGN cannot be responsible for loss or damage occurring while a customer-arranged return shipment is in transit to us.

8. DIGITAL SIGNATURE CERTIFICATES (DSCs) – NON-REFUNDABLE STAGE

Digital Signature Certificate (DSC) – All Variants: A DSC application becomes non-refundable once the applicant’s DSC KYC/application process has been initiated with the applicable Certifying Authority (CA), subject to applicable law and the exceptions expressly stated in this policy.

DSC issuance involves identity verification, KYC, applicant documentation and processing through a licensed Certifying Authority. Once this process has commenced, processing already undertaken cannot ordinarily be reversed merely because the applicant subsequently changes their mind or fails to complete applicant-side requirements.

No refund shall ordinarily be available where the DSC cannot be completed or issued because of incorrect, incomplete, invalid or missing documents; lack of required attestation; applicant ineligibility; mismatch in applicant information; failure to complete required KYC/video verification/OTP or other verification; failure to respond to verification requirements; or other applicant-side deficiencies.

If an application is affected by a proven duplicate payment, an error attributable to EVERSIGN, or another circumstance for which a refund is required under applicable law, the matter will be reviewed separately.

Where DSC certificate charges are invoiced or collected directly by the applicable Certifying Authority (CA), any refund of an amount collected directly by that CA is subject to the CA’s applicable terms and refund process. EVERSIGN cannot itself reverse an amount that was paid directly to and collected by the Certifying Authority.

Customers are strongly advised to review the DSC type, applicant category, validity, Signing/Encryption requirement, token requirement, documentation requirements and product description carefully before initiating KYC.

9. REFUND APPROVAL & EVERSIGN PROCESSING TIME

Once a refund has been determined to be eligible and approved by EVERSIGN, EVERSIGN will normally initiate the approved refund within 2 working days.

For a refund involving returned physical goods or an RTO shipment, the refund-processing period begins only after the goods have been physically received by EVERSIGN, inspected, and the refundable amount has been determined.

The approved refund will ordinarily be initiated to the same/original payment method used for the transaction. Where a payment was made through a payment gateway, card, UPI, net banking or another electronic payment method, EVERSIGN cannot normally redirect the refund to an unrelated or different payment source.

10. TIME REQUIRED FOR THE REFUND TO REACH YOUR BANK / PAYMENT ACCOUNT

After EVERSIGN has successfully initiated an approved refund, the time required for the amount to appear in the customer’s account depends on the payment method, payment gateway, card network and the customer’s issuing bank or payment service provider.

For standard online-payment refunds, customers should ordinarily allow approximately 5–7 business/working days after refund initiation for the amount to be credited to the original payment source.

Certain payment methods or issuing banks may require additional processing time. In particular:

  • Credit/Debit Cards: may take approximately 5–10 business days after refund initiation;
  • Net Banking: generally takes approximately 5–7 business days, although bank-specific timelines may vary;
  • UPI/Wallets: may be credited sooner depending on the payment provider; and
  • International Cards: may take approximately 7–14 business days after refund initiation because of issuing-bank, card-network and cross-border processing.

These bank/payment-network timelines commence after EVERSIGN has initiated the approved refund and are separate from EVERSIGN’s own refund-processing period stated above.

Accordingly, for a standard eligible refund, EVERSIGN normally initiates the refund within 2 working days after approval, after which the customer’s bank/payment provider normally requires the applicable processing time stated above before the credit becomes visible in the customer’s account.

Saturdays, Sundays and applicable bank/public holidays may not be counted as business/working days by banks or payment networks.

11. REFUND AMOUNT & SHIPPING COSTS

Where a refund is approved, EVERSIGN will clearly determine the amount eligible for refund based on the nature of the cancellation or return.

If a correctly supplied physical product has already been dispatched and is subsequently returned or becomes RTO for a reason attributable to the customer, the actual forward courier cost and actual return/RTO courier cost incurred may be deducted from the otherwise refundable physical-product amount, where permitted under this policy and applicable law.

No such customer-attributable shipping deduction will be made where the return is due to an incorrect, defective or otherwise non-conforming product supplied by EVERSIGN and EVERSIGN is required to bear the return cost.

EVERSIGN does not impose a separate payment-gateway refund fee on the customer merely for processing an approved refund.

12. FAILED, PENDING OR AUTOMATICALLY REVERSED PAYMENTS

If an amount is debited from a customer’s account but the payment/order is unsuccessful, the transaction may be automatically reversed by the bank, payment gateway or payment network.

Such an automatic reversal is different from a refund requested by a customer after a successful order. The time required for an automatic reversal is governed by the applicable bank/payment-network process.

If an unsuccessful payment remains debited beyond the applicable banking timeline, please contact EVERSIGN with the payment reference and order details so that we can assist in checking the transaction status.

13. NON-RETURNABLE / NON-REFUNDABLE CIRCUMSTANCES

Subject to applicable law, EVERSIGN may decline a cancellation, return or refund where:

  • DSC KYC/application processing has already commenced and the request falls within the DSC non-refundable conditions stated above;
  • a correctly supplied physical product is being returned solely because of a change of mind or because it is no longer required;
  • the customer already possessed another USB token but nevertheless ordered an Including Token product;
  • the physical product has been used, activated, altered, tampered with or damaged after delivery;
  • the product returned is incomplete or is not the same product supplied by EVERSIGN;
  • the return does not satisfy the applicable conditions of this policy; or
  • the claim is fraudulent, abusive or otherwise inconsistent with the transaction records.

Nothing in this policy is intended to exclude any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.

14. COURIER DELAYS & DELIVERY

Physical-product delivery is handled through third-party courier/logistics providers. Delivery estimates are provided in good faith but may be affected by serviceability, weather, transportation disruption, address issues, public holidays and other circumstances outside EVERSIGN’s reasonable control.

For complete shipping and delivery terms, please also refer to our
Shipping Policy.

Nothing in this section limits any right available to a customer under applicable law where goods are delivered late in circumstances for which a refund or other remedy is legally required.

15. CONTACT US

For cancellation, return or refund assistance, please contact:

EVERSIGN®
C/o Perfect Associates
Street No. 3, Aggarsain Market
Near SBI ADB Branch, Opp. Bus Stand
Sunam, Punjab – 148028
India

Email: [email protected]
Customer Support: +91 9855007071
Escalation: +91 9478909470

When contacting us regarding a refund or return, please include your order number and registered contact details so that the request can be identified promptly.

16. IMPORTANT NOTICE FOR DSC CUSTOMERS

Customers should carefully review the product description and select the correct DSC type, validity, applicant category and Including Token / Without Token option before placing an order.

Initiating DSC KYC constitutes acknowledgement that the customer has reviewed the applicable product requirements and understands the DSC non-refundable stage described in this policy.

Original policy effective from July 15, 2024. Revised and updated on September 28, 2026.